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MCQ on Analyzing Strategic Edge

1. As per TQM principles which of the following is a problem ______.
(A) Process
(B) People
(C) Both process and people
(D) Government policy

2. ____ is also considered as a structured approach in managing the uncertainty related to a threat.
(A) Crises management
(B) Risk management
(C) Crises of organizational misdeeds
(D) None of above

3. Which of the following is not a key feature of Total Quality Management?
(A) Continuous improvement
(B) Identifying customers and their needs
(C) Establishing clear specifications
(D) Teamwork, trust, and empowerment

4. Which of the following does not correctly depict the TQM principle?
(A) Every employee is responsible for quality
(B) Quality is a long-term investment
(C) People, not Processes, are the problem
(D) All of the above

5. ____ collectively established a common set of quality standards known as ISO 9000.
(A) European Economic Community
(B) American Economic Community
(C) Italian Economic Community
(D) Indian Economic Community

6. What is the term for the act of recreating a core business process with the goal of improving product output, quality, or reducing costs?
(A) Business Process Improvement
(B) Business Process Reengineering
(C) Business Process Change
(D) Business Process Advance

7. ____ is a defined and disciplined business methodology to increase customer satisfaction and profitability by streamlining operations, improving quality, and eliminating defects in every organization-wide process.
(A) Six Sigma
(B) TQM
(C) Five Alpha
(D) Six Beta

8. Which of the following is the objective of Business Process Reengineering (BPR)?
(A) Boost effectiveness and produce higher quality products for the end customers
(B) Improve efficiency in the production processes
(C) Providing more meaningful work to employees
(D) All of the above

9. The reasons for acquisition are –
(A) Increased market power
(B) Increased diversification
(C) Increased speed to market
(D) All of the these

10. Managers use this type of benchmarking to identify the best way to compete in the market –
(A) Performance Benchmarking
(B) Process Benchmarking
(C) Strategic Benchmarking
(D) Internal Benchmarking

11. Which of the following is pot one of the steps of the Business Process Reengineering (BPR)?
(A) Identify customers and determine their needs
(B) Determining objectives and framework
(C) Formulation of our design process plan
(D) Partial modification or marginal improvement in the existing work processes

12. ______ refers to a process when a company compares itself with the competitors inside its industry.
(A) Functional Benchmarking
(B) Competitive benchmarking
(C) Generic Benchmarking
(D) Strategic Benchmarking

13. Which of the following is not Benchmarking Wheel stage process?
(A) Plan
(B) Find
(C) Analyze
(D) Repeat

14. _____ is an approach to setting goals and measuring the productivity of firms based on best industry practices or against the products, services, and practices of their competitors or other acknowledged leaders in the industry.
(A) Benchmarking
(B) Bench parking
(C) Object marking
(D) Quality marking

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