Business Studies MCQ Class 12 Chapter 12 | Consumer Protection | Business Studies Quiz for Class 12 and Other Competitive Exams
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Business Studies MCQ Class 12 Chapter 12
1. From the point of view of business, which one of the following is a reason because of which consumer protection is important? (c) Government intervention
(a) Dynamic environment
(b) Fast technological development
(c) Government intervention
(d) Competitive market
2. Which one of the following is not a consumer right? (c) Right to get discount
(a) Right to safety
(b) Right to seek redressal
(c) Right to get discount
(d) Right to be heard
3. In which year did Consumer Protection Act come into existence? (a) 1986
(a) 1986
(b) 1999
(c) 1991
(d) 1976
4. A District Forum has jurisdiction to entertain a consumer complaint involving product value: (a) Up to ₹ 20 lakh
(a) Up to ₹ 20 lakh
(b) Up to ₹ 10 lakh
(c) Between ₹ 20 lakh and ₹ 1 crore
(d) Above ₹ 1 crore
5. Which of the following statements is true with regard to the State Commission? (d) All of the above
(a) It consists of a President and not less than two other members, one of whom should be a woman
(b) The members are appointed by the State Government concerned
(c) A complaint can be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore
(d) All of the above
6. ______ mark is used for electrical products. (a) ISI
(a) ISI
(b) FPO
(c) ISO
(d) Agmark
7. ______ is one of the redressal agencies for redressing consumer grievances. (b) State Commission
(a) COPRA
(b) State Commission
(c) Consumer Organisation
(d) None of these
8. A complaint can be filed against ________ who adopt(s) unfair trade practices. (c) Trader and Manufacturer
(a) Trader only
(b) Manufacturer only
(c) Trader and Manufacturer
(d) Consumer
9. _______ means any person who buys any goods for personal use or hires or avails of any services for a consideration. (a) Consumer
(a) Consumer
(b) Manufacturer
(c) Trader
(d) Service Provider
10. Right to _______ is a right to be protected against products which are hazardous to life or health. (b) Safety
(a) Information
(b) Safety
(c) Seek Redressal
(d) Consumer Education