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Business Studies MCQ Class 11 Chapter 5

1. _______ refers to contracting out some of its activities to a third party which were earlier performed by the organisation.
(a) BPO
(b) E-Commerce
(c) Outsourcing
(d) E-Banking

2. Both Sellers and buyers are business firms, under _______ type of e-commere transaction.
(a) B2B Commerce
(b) C2B Commerce
(c) B2C Commerce
(d) C2C Commerce

3. The payment mechanism typical to e-business is
(a) Credit and Debit Cards
(b) Cash on Delivery (CoD)
(c) Cheques
(d) e-Cash

4. e-commerce does not include
(a) A business’s interactions with its customers
(b) Interactions among the various departments within the business
(c) A business’s interactions with its suppliers
(d) Interactions among the geographically dispersed units of the business

5. Under what method payment is made at the time of physical delivery of goods.
(a) Cash on delivery
(b) Debit card payment
(c) Credit card payment
(d) Prepaid amount

6. Here, parties involved in the electronic transactions are from within a given business firm, hence, the name is ________.
(a) Intra-C Commerce
(b) Intra-D Commerce
(c) Intra-B Commerce
(d) Intra-A Commerce

7. _______ transactions have business firms at one end and its customers on the other end.
(a) C2B Commerce
(b) B2C Commerce
(c) B2B Commerce
(d) C2C Commerce

8. It is not an application of e-business.
(a) Contract R&D
(b) Online trading
(c) Online procurement
(d) Online bidding

9. Which method is very popular for making online transactions?
(a) Credit Card
(b) Debit Card
(c) Net banking
(d) All of these

10. Both buyers and sellers are customers under_______ type of e-business transaction.
(a) C2C Commerce
(b) B2C Commerce
(c) C2B Commerce
(c) B2B Commerce

11. Complaint lodged by a customer at the company’s call centre is _______ type of e-business transaction.
(a) C2C Commerce
(b) C2B Commerce
(c) B2C Commerce
(d) B2B Commerce

12. Out of e-commerce and e-business, which is a broader term?
(a) None of these
(b) both e-business and e-commerce are same thing
(c) e-commerce
(d) e-business

13. A Call Centre handles
(a) Both customer facing and back-end business
(b) Both voice based and non-voice based business
(c) Only out-bound voice based business
(d) Only in bound voice based business

14. India is the preferred destination for BPO because of _________.
(a) Tax Free Zone for BPOs
(b) Cheap People
(c) Cheap Manpower
(d) Poor conditions

15. Out of e-commerce and e-business, which is a broader term?
(a) e-business
(b) both e-business and e-commerce are the same thing
(c) e-commerce
(d) None of these

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